Empathic Listening
Going beyond active listening...
by Kellie Fowler
Empathic listening is a structured listening and questioning technique, which helps you develop and enhance relationships through a stronger understanding of what is being conveyed both intellectually and emotionally. As such, it helps you take active listening techniques to a new level.
Why Use the Tool?
Honest and effective use of empathic listening helps you win the trust of team members, helping you address the root cause of problems rather than superficial but potentially damaging symptoms.
Sometimes, this ability to see beneath the surface of people’s obvious behavior can make the difference between seeming harsh and unsympathetic on one hand, and on the other being humane and well-respected.
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